Picture by: Welcomeconsumer.com
Now I know when you go to McDonald's you aren't expecting rocket scientists to help you out, you expect that some oblivious teenager is going to take (and screw up) your order. This is a given.However, I naively assumed that the employees at least had some common sense...clearly I was expecting too much.So, the other day Naomi Wolff and I were watching little baby Gavin Leishman, who just happens to be like 8 weeks old (so he eats every 2 hours). Well the 2 hours were up and I figured I needed to get some warm water to make him a bottle. We were at the church for a baptism, so I went to the kitchen...no warm water...all of the warm water was used in the baptismal font. Gavin was still still sleeping so I figured we could wait a little longer.Right after this we walked across the street to the McDonald's. I got myself some tasty nuggets (with sweet and sour sauce....of course), and both Jer and I ordered a drink. I then thought that this would be a good opportunity to get some warm water (baby was still sleeping, but it had been about 3 hours since he ate so I knew if he woke up he would be hungry). So I ask the cashier if I could get a warm cup of water. Clearly since a "warm cup of water" is not on the McDonald's menu, she was confused about what I was asking for. Her (going forward to be refered to as McD Cashier) response: "I'm sorry we don't give out courtesy cups". This immediately surpasses my "limited tolerance for stupid people". Here is how the next 7 minutes played out.Me: "I am not asking for a courtesy cup, I just ordered two drinks, just put some warm water in one of the cups"McD Cashier: "We don't have water"Me: "You make coffee, therefore you have hot water, just put some hot water in the cup"McD Cashier: "I will have to check with my manager to see if I can do that"Me: "Why? I just want some warm water in the drink cup that I already paid for"McD Cashier then goes over and starts to fill the cup with hot water from the coffee machine. I tell her to stop half way because I will need to cool it down before I use it to make a bottle for the baby.McD Cashier is about to give me the cup....enter Clueless McD Manager.Clueless McD Manager: "No, no, no. You can't give her that" takes the cup and walks over to the ice machine and fills it to the top with ice.All the while I am trying to tell the guy that all I want is some warm water and I was planning on putting some ice in it to cool it down a little because I am going to use it for a baby bottle. I guess I was thinking that he was worried about giving me boiling hot water and was nervous about me spilling it on my self and suing McDonald's. Well as you will soon see, I assumed wrong. He obviously didn't hear my ravings. So they give me back the cup and now the hot water that McD Cashier got for me is cold, which completely defeats the whole purpose of me asking for the hot water. Now I am just annoyed, so I give up...after all, Gavin is still asleep.So Jer dumps out the cold water and we both go over to fill up our cups. We are standing next to the soda machine and then I hear this....Clueless McD Manager: "This is why we don't give out courtesy cups..." implying that we were given a courtesy cup and were stealing soda. Me: "I'm sorry, what? I paid for this cup"Clueless McD Manager: "You did?"Me: "Yes! I was just trying to get some warm water in the cup that I paid for to make a bottle for a baby, look here is the receipt?"Cluless McD manager was about to say something, but then Chad Wolff (got to love him) pipes in and says: "What we're trying to say is that you aren't the sharpest tool in the shed and that your customer service stinks!"
Conversation over.I still didn't ever get any warm water. We went home after we finished eating. By the time Gavin woke up, his mommy was on the way over to pick him up, so she was able to feed him. I lot of trouble for nothing.
